At Canadian North, we dont just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether youre on the ground or in the air, working with us means being part of something bigger.

Youll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and respanable places in Canada.

• Purpose-Driven Work – Your skills keep northern communities connected
• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check ins, processing baggage, and assisting with general inquiries.

As operations evolve in Inuvik, this role is may transition into a Station Agent position, where employees are cross-trained to support both passenger services and cargo operations. This provides an excellent opportunity to expand your skills and grow within a dynamic airport environment.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour, in accordance with the UNIFOR Collective Agreement, or commensurate with experience. Employees are also eligible for a Northern Living Allowance of $7.69 per hour. In addition, candidates fluent in Inuktut will receive a language premium of $2.00 per hour.

Reporting to: Regional Manager, YZF

Interested candidates should be able to perform the following duties and responsibilities:

• Process passengers and baggage;
• Make reservations and compute fares;
• Respond to travel agency inquiries
• Assist passengers with mobility and special needs;
• Assist customers with escalations and complaints;
• Issue tickets and process sales reports for deposit;
• Process claims for damaged or missing baggage;
• Record flight arrival and departure times;
• Conduct radio communications with the aircraft;
• Provide load data;
• Participate in IRROP response;
• Maintain records as required; and
• Complete other duties as assigned.

Include, but not limited to, the following minimum skills and qualifications:

• High school diploma or equivalent related experience;
• Bilingual in English/French or English/Inuktitut is considered an asset;
• Must possess strong communication and interpersonal skills;
• Works well in a team environment;
• Ability to multitask and prioritize tasks;
• Willing to assist in all areas of passenger services;
• Willing to work irregular hours of operation and shift work; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada an asset.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Inuvik, NWT.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.

Closing date: March 24, 2026