Position Summary:
The Technical Operations Analyst is responsible for analyzing key performance metrics to support the continuous improvement of Tech Ops. Reporting to the Director Line Maintenance, this role involves monitoring metrics and contributing to data-driven decision-making. The Analyst will create and maintain dashboards, scorecards, and measurement tools to track performance improvements and assist with strategic planning efforts across technical operations.
Essential Responsibilities:
- Performance Metrics Monitoring: Track, evaluate, and report on key performance indicators (KPIs)
- Data Collection and Reporting: Gather historical data, compile information, and prepare weekly, monthly, and quarterly reports. Maintain the dashboards and scorecards to present findings to Tech Ops leadership.
- Trend Analysis and Improvement Recommendations: Assess trends and discrepancies within technical operations and recommend corrective actions and process improvements.
- Tool Development and Automation: Build and maintain Excel tools, macros, and Python scripts to automate data aggregation and analysis, increasing efficiency in report generation and metric tracking.
- Safety and Compliance Reporting: Ensure adherence to safety regulations by supporting data collection for Safety Management Systems (SMS) components and reporting systems (e.g., Aviation Safety Action Program (ASAP), Safety Action Report (SAR)).
- Cross-Functional Collaboration: Partner with business units to gather data, manage projects, and support Tech Ops leadership with strategic business decision-making.
- Other duties as assigned
