Job Duties & Responsibilities
- Contract Management
- Lead contractual negotiations for labor, materials, and other commercial terms.
- Act as the primary point of contact for contractual discussions with internal and external stakeholders.
- Ensure contractual proficiency within the team.
- Develop maintenance visit exhibits, validating commercial terms for labor and materials.
- Identify and implement commercial improvements through continuous customer and internal collaboration.
- Oversee invoicing processes to ensure:
- Accuracy and timeliness of labor billing.
- Efficient labor authorization processes through active monitoring and customer follow-ups.
- Implementation of technology-driven solutions for accurate and timely invoicing.
- Customer Relationship Management
- Serve as the primary contact for non-technical matters.
- Act as the business leader for each visit, centralizing key performance parameters and negotiations.
- Lead performance review boards for each account.
- Host pre- and post-induction meetings, tracking action items to completion.
- Maintain historical visit records.
- Conduct data analysis on program metrics to identify financial and operational trends, implementing necessary improvements.
- Program Management
- Identify and implement technical solutions for trend analysis.
- Maintain chronological records of key visit details.
- Monitor visit performance and develop improvement initiatives to support customers and technical teams.
Education
- Bachelors degree in Engineering or Business (MBA is a plus).
Languages
- Fluent in English (required); Spanish (preferred).
Experience
- Experience in the MRO industry, consulting, revenue management, project management, or business development.
Technical Skills
- Advanced proficiency in PowerPoint, Excel, and Access.
- Business Intelligence (BI) tools knowledge preferred.
Key Competencies
- Strong organizational skills with the ability to manage multiple priorities with attention to detail.
- Excellent interpersonal skills with the ability to build strong relationships with stakeholders.
- Exceptional written and verbal communication skills.
- Ability to operate effectively at an executive level.
- Strong analytical and problem-solving skills.
- High adaptability in a fast-paced, dynamic environment.
- Proven ability to meet performance goals and deadlines.
Flightstar is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to these factors.
