Customer Service Agent - Lihue - Full-Time (5k Sign-On Bonus)

Job Description:

Company Hawaiian Airlines

The Team
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Role Summary
As a member of the customer service team with Hawaiian Airlines, you will be engaging guests with care and creating respanable experiences while assisting with travel needs. You will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is a union represented position.

Key Duties
• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment. Receives, unloads, unpacks, checks and identifies all incoming material.
• Sell tickets, process ticket changes, create and book reservations.
• Ensure FAA, Company and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Account for cash and credit card transactions.
• Check and correct airport reports and other documents.
• As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers.
• Identify and escalate issues as required.
• Perform other related duties as required.

Additional Details
Exposed body art, including exposed body piercing (other than a single pair of earrings) and tattoos, is unacceptable.

Job-Specific Experience, Education & Skills

Required
• Possess computer skills with the ability to learn and use new software applications.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns.
• Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently.
• Must be able to bend, stoop squat, reach and grasp.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Flexible to work varied shifts including nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred
• Previous airline experience.
• Customer service experience in the hospitality industry.

Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be respanable.

Starting Rate
USD $15.92/Hr.

Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status Non-Exempt
Employment Type Full-Time
Requisition Type Frontline
Regular/Temporary Regular
Location Lihue
A: Y - T4
L: LI-B
Need help finding the right job? We can recommend jobs specifically for you!
Job Locations USA-HI-Lihue
Requisition ID 2025-17149
Category Airports & Warehouse

Job Ident #: A2E6530F3DBB444CB7187F3FAA1FD072

Company Details

Hawaiian Airlines

3375 Koapaka St Ste G350
Honolulu, Hawaii 96819 USA
www.HawaiianAirlines.com/careers

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 17 years (2004-2020) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among...

Benefits:
Travel privileges: unlimited travel on Hawaiian Airlines is a benefit that you can immediately enjoy. You, your spouse, dependent children and parents are eligible for stand-by travel on any Hawaiian Airlines flight from your date of hire. If you aren’t married, you may designate a travel companion. With the exception of travel companions and parents, travel is typically free unless you travel to an international destination. Additionally, each employee is given 20 one-way friendship travel passes each year to give to friends and relatives (travel is based on space availability and fees do apply). Hotel and car rental discounts are also extended to airline employees. We also offer a comprehensive benefits package for employees and their eligible family: Medical plan benefits at excellent rates Dental coverage Flexible spending accounts for health care and dependent care 401(k) retirement plan with company matching contributions Life and accidental death and dismemberment insurance Long-term disability Employee assistance program

Supported Manufacturers:
Airbus, Boeing, ATR

Supported Models:
A330, A321neo, B717, ATR 42-500

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Job Info

Location

Lihue, Hawaii, United States

Type

Permanent

Company Details

Hawaiian Airlines

3375 Koapaka St Ste G350
Honolulu, Hawaii 96819 USA
www.HawaiianAirlines.com/careers