Job Posting Title
EndPoint Computing System AdministratorJob Category
IT Client Support ServicesLanguage Requirements
English / AnglaisEnglish is required / Langlais est requis
Flexible Work Agreement Type
Hybrid / HybridePosting End Date
2025-09-23Job Grade
PIPSC-3Pay Range
$111,451 - $140,007Job Summary
Join NAV CANADA as an Endpoint Administrator in Ottawa and support the modernization of workstation environments, including critical Air Traffic Control (ATC) systems. You will manage and configure enterprise endpoints, mobility, messaging, authentication, and application deployment, while leading client computing initiatives nationwide. Strong technical skills, a passion for technology and aviation, and a collaborative mindset are key.
Preference will be given to candidates with experience in Active Directory, Deployment Services, VCenter vSphere, or Virtual Desktop infrastructure administration and provisioning.Job Description
What NAV CANADA offers you:
- Challenging, team-oriented work environment
- Competitive compensation and benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce
Key Accountabilities:
- Create and test new OS and Application configurations for the business or ATC users.
- Be in control of updates and support new feature enhancements providing value to our user base.
- Bridge the gap with new and legacy technologies to provide a consistent and reliable environment for many different types of users.
- Know the benefits and how to match or enable virtual platform technology to solve business and development issues.
- Provide guidance to the service desk and remote teams on new technology advancements and provide resolution support to escalations.
- Provide key inputs into strategies, technical direction, objectives, priorities, work plans, technical resolutions, and configuration documentation.
Job Requirements
Education:
Graduated from a recognised university or community college with an acceptable specialisation in computer science of information systems, or an acceptable combination of education, experience and training.
Experience:
- Minimum 5 years’ experience in software installation and operating system deployments/upgrades.
- Hands-on experience troubleshooting technical problems from the physical network level to the operating system on client workstations and servers.
- Experience with procedure creation, support tickets, and technical documentation.
- Experience working in a collaborative team environment supporting endpoint devices and Infrastructure Services.
- Experience updating and supporting Windows or Linux Operating systems.
Knowledge:
- Extensive knowledge of software, hardware, network, OS, AD group policies and device configurations.
- knowledge of Operating Systems, Windows and Linux as well as Software Deployment tools and technologies with a primary knowledge base using Microsoft Configuration Manager
- knowledge of applications, packaging methods and technologies.
- Knowledge of the Microsoft Service model for Windows 10.
Abilities:
- Ability to identify, diagnose, and resolve complex technical issues
- Ability to communicate clearly and confidently with both technical and non-technical audiences
- Ability to lead as an escalation point for first- and second-level technical support
- Ability to break down large tasks into logical, prioritized phases
- Ability to prioritize and manage multiple tasks effectively
Personal Suitability:
- Customer-focused with strong relationship-building skills.
- Skilled at coaching others in problem solving, decision-making, and creative thinking.
- Demonstrates initiative, judgment, innovation, and analytical thinking.
- Resilient and adaptable to change.
- Effective both independently and in a team setting.
Working conditions:
- Primary work location is at the Technical Systems Centre, Hunt Club Road. Position classified hybrid and requires minimum of Three day on site.
NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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