Arconic is currently in search of an Order Processing Specialist to join our Kawneer team based in Harrisonburg, VA.
At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.
Job Summary:
The Order Processing Specialist will play a pivotal role in our Kawneer Front End facility, utilizing extensive knowledge of Kawneer Estimating to efficiently transition quotes into customer purchase orders. This position is integral to ensuring a seamless shift from estimating to order processing.
In this role, you will:
- Quote Review and Adjustment: Conduct thorough reviews of purchase orders against existing quotes, identifying and implementing necessary updates to ensure accuracy and alignment. This involves meticulously checking quantities, prices, and specifications to ensure they align perfectly.
- Customer Interaction: Provide exceptional service by effectively and promptly interacting with internal and external customers, finalizing quotes to match purchase orders and addressing any discrepancies.
- Product and Process Expertise: Leverage comprehensive knowledge of Kawneer products and processes to facilitate a swift and accurate transition from purchase orders to processing.
- Interdepartmental Communication: Serve as the liaison between estimating and project management, ensuring clear and efficient communication to support project success.
- Timely Order Processing: Adhere to a strict schedule, completing all order turnarounds within a 3-day timeframe to maintain operational efficiency. You’ll manage your time effectively to meet deadlines and maintain a high level of productivity.
Knowledge, Skills, and Abilities:
- Initiative: Demonstrate strong initiative and the ability to work independently with general supervision. Capable of taking ownership of your tasks and drive them to completion status.
- Communication: Exhibit excellent written and verbal communication skills, capable of articulating complex information clearly and concisely.
- Customer Relationship Management: Build and maintain strong customer relationships, understanding and addressing their needs effectively.
- Organizational Skills: Display superior organizational and time management skills, managing multiple tasks and priorities efficiently.
- Technical Proficiency: Proficient in KaluCAD, Microsoft Outlook, and Microsoft Excel, utilizing these tools to enhance productivity and streamline workflows.
- Attention to Detail: Accurately read and interpret customer-provided material take-off lists, ensuring precision in order processing.
Also note:
You have: (required)
- High School Diploma or equivalent.
- Customer service experience
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Exceptional Candidates also have: (preferred)
- Associate degree
- Knowledge of Kawneer products, chiefly doors and hardware.
- 1 year of Estimating experience with a commercial door and hardware supplier
Work Setting & Location:
- This position will operate in person in a professional office environment in Harrisonburg, VA
Schedule:
Job Type:
Benefits and Perks:
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Generous paid time off and flexible work schedules
- Referral Program
- Employee Assistance Program
- Opportunities for continuous learning and career advancement
Arconic Corporation is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction spanets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.
We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our stakeholders.
At Arconic, we:
Act With Integrity : We lead with respect, honesty, transparency and accountability.
Safeguard our Future : We protect and improve the health and safety of our employees, communities and environment.
Grow Stronger Together : We cultivate an inclusive and diverse culture that advocates for equity.
Earn Customer Loyalty : We build customer partnerships through best-in-class products and service.
Drive Operational Excellence : We pursue continuous improvement through innovation, agility, people development and collaboration.
Create Value : We achieve success by generating and growing value for our stakeholders.
United States EEO Statement: Arconic Corporation is an equal opportunity employer. We take action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
ABOUT HARRISONBURG, VA FACILITY. Harrisonburg is an independent city located in the heart of the Shenandoah Valley region of Virginia. The City of Harrisonburg is centrally located within two hours in any direction of Richmond, Virginia and Washington, D.C. The city is a special blend of small-town hospitality mixed with vibrant culinary and recreational options. Outdoor enthusiasts flock to George Washington and Jefferson National Forests, Shenandoah National Park, and a multitude of parks and trails. Home to James Madison University and Eastern Mennonite University, Harrisonburg is a tourist destination which offers world class entertainment and many unique attractions.