The Customer Service Legal department is offering a full-time position to a CS Legal GDPR Administrator.
The successful candidate will be based at Ryanairs Headquarters in Airside Business Park, Dublin and will report to the CS Data Protection Executive.

Duties:

• Process Data Subject Access Requests (DSARs), addressing claims associated with requests, such as those related to EU261 and refund claims.
• Assist the Data Protection Team in investigating possible data breaches.
• Provide ongoing support to the Customer Service Legal Team and the Data Protection Officer (DPO).
• Work closely with a wide range of internal and external stakeholders, particularly in the Customer Service, Legal and Operations departments.
• Support the CS Data Protection Executive in identifying the root causes of GDPR escalations and collaborate with relevant teams to improve processes and prevent future issues.
• Prepare and share feedback and training materials with in-house teams to address barriers to success and improve GDPR knowledge and understanding.
• Track and document the volume and nature of GDPR cases received.
• Handle a variety of ad-hoc tasks as required.
  

• Interest in GDPR regulations.
• Ability to work under tight deadlines.
• Experience working with Customer Service, Legal, GDPR or other claims.
• Strong investigative skills with keen attention to detail.
• Excellent stakeholder-management skills.
• Customer-oriented approach.
• Interest in the airline industry and operations.
• Numerate and comfortable working with data.
• Full professional proficiency in English (written and spoken) required, and fluency in additional European languages would be highly regarded.
• Excellent organisational, planning, and record-keeping skills; this is a busy role with a high volume of work.
• Quick learner with the ability to show initiative.
• Proficient in Microsoft Office, including Word, PowerPoint, and especially Excel.
• Familiarity with Ryanair’s internal systems would be an advantage.

• Competitive salary
• Discounted and unlimited travel to over 230 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression