Loan Servicing Assistant

Job Description:

DPP is seeking a Loan Servicing Assistant for an opportunity with our client in the Banking industry in Columbia, SC.

Location: Partially onsite Tues., Wed., and Thurs. in Columbia, SC. Remote Mon. and Fri.
Duration: 12 months; W2 position

Position description:

The Loan Servicing Assistant supports the servicing of mortgage loans. Work may entail working with sub-servicers on default and/or non-default loans.
Responsibilities may include processing routine transactions, documenting loan history, responding to customers, investors, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining the appropriate course of action.

What you’ll be doing:

Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
Enter, monitor, and close cases in the Bank’s case management system.
Create and track escalated requests and complaints in CSG Assyst.
Retrieve, maintain, and update customer account information across systems.
Collaborate with sub-servicers to process adjustments, corrections, and changes.
Review and execute interest rate reduction modifications and recast requests.
Ensure compliance with mortgage regulations, policies, and service standards.
Scan and update executed documents and loan data in sub-servicing systems.
Prepare and review reports for audits, investor requirements, and regulatory reviews.
Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.

What you’ll need:

High school diploma required.
2–3 years of customer service experience; 1–2 years of mortgage experience preferred.
Strong follow-up, problem-solving, and analytical skills.
Excellent written and verbal communication abilities.
Proficient in Microsoft Office and other business applications.
Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
Maintain confidentiality and professionalism at all times.

Interested? Learn more:
Click the apply button or contact our recruiter Mike at Mike.Straindppit.com to learn more about this position (26-00222).

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.

Job Ident #: 26-00222

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/

DPP® specializes in placing highly qualified information technology professionals in both contingent and direct hire opportunities in private industries such as healthcare, insurance, banking, utilities, energy, manufacturing, federal and state government...

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Job Info

Location

Columbia, South Carolina, United States

Type

Permanent

Company Details

DP Professionals

3741 Landmark Drive
Suite 200
Columbia, South Carolina 29204 USA
www.dppit.com/