TUI Group is the world’s number one integrated tourism business. Security is a global team within TUI technology responsible for security architecture across the organisation. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denspan, Finland, Germany, Belgium and The Netherlands. 

Join our global TUI Musement IT Team based in Limassol, Cyprus as a Senior IT Specialist and provide a high level of service to internal and external customers. 

Application Closing Date: 19th February 2025 (Please note that due to a high number of applications we might need to close the role earlier than the application closing date - so dont delay!)

ABOUT OUR OFFER
 

• Personal benefits: Attractive remuneration, health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community. 

ABOUT THE JOB  

• Manage infrastructure incidents, requests, and projects to improve processes and customer satisfaction.
• Provide support for M365, Windows 10, troubleshooting, and general user support.
• Onboard users and devices, including iPads, phones, and point of sales devices.
• Manage relationship and accountability with IT Suppliers (H/W, S/W & Telco) including SLAs, RFPs, quotations.  
• Ensure the availability, capacity, performance, and security of operating platforms.
• Design and manage configuration processes, capacity, and operation of systems. 
• Prepare and control the country’s IT budget (CAPEX/OPEX).
• Ensure the country’s IT strategy is aligned with TUI Musement and TUI Group.  
• Some travel to our other offices across Cyprus, as well as our office in Malta.  

ABOUT YOU 

• Strong experience as a Senior IT Specialist or similar. 
• Excellent communication skills with advanced English.
• Degree / Diploma in Information Technology, Computer Science or a related discipline is beneficial.
• SME (Subject Matter Expert) in certain IT areas. Interest in continuing to develop IT skillset as well as soft skills.
• Strong Customer Services Skills: polite, professional, and polished.  
• Extensive experience with Windows 10 (/11) and Office 365. 
• Experience with Apple devices, smartphones and IP (VOIP) Telephony.  
• Experience with networking switches (Fortiswitch or Cisco) and access points (Aruba). 
• Experience working with 3rd party vendors, acting as liaisons e.g., Telecom, Mobile, etc.
• Availability for some travel.

From a workplace to a place to belong.  At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.