Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

WestJet is seeking a Senior Quality Assurance Analyst to join the Commercial Technology Innovation team. This individual should exhibit a high standard of excellence, enjoy challenges, be self-motivated and results driven. The team is looking for someone who has a calm personality, is thorough in their work, and yet respects the iterative nature of Agile development.

As part of the Commercial Technology Innovation team, the Senior Quality Assurance Analyst will provide leadership on quality assurance tasks related to both projects and products within our domain. They will oversee and participate in test planning, test case development, test execution, cross department coordination, defect management, and development of automation strategies.  An important part of this role will be recommending improvement opportunities, such as automation, that optimize efficiency and effectiveness.

Key deliverables include:

• Develop and execute test cases based on the business requirements and best practices.

• Perform functional, integration and system testing including compatibility with downstream teams.

• Perform manual and automated testing (i.e. ReadyAPI or Postman).

• Identify appropriate test techniques for the application style - such as risk-based testing, white & black box testing, manual and automated testing, scripted and unscripted testing.

• Utilize inhouse automated test tools to scripts for automated functional tests (UI and API).

• Defect management including the identification, prioritizing, logging, tracking, and triaging of issues.

• Collaborate effectively with Product Managers, Product Owners, Scrum Masters, Business Analysts, Developers, and/or integration partners as required.

• Evaluate, document, and communicate testing results to stakeholders to enable them to make decisions regarding project health with respect to QA.

• Participate in knowledge sharing with peers by means of pairing, documentation, and presentations.

• Maintain and expand professional and technical knowledge through attending educational workshops, conferences, review of professional publications and participating in professional societies.

• Maintain a positive attitude and contribute to the cohesion and effectiveness of the team. 

• Assist in sprint planning based on Agile development processes.

• Other duties as assigned.

Experience and qualifications:

• Completed post-secondary education.

• 7-10 years of testing experience with backend software and APIs.

• 2+ years of experience working with the Sabre PSS data and tools.

• Understanding of software QA practices as it applies to different development methodologies.

• Experience with Agile software development processes.

• Experience analyzing the quality needs for projects, estimating the associated resources and effort, managing the execution, mitigating, and communicating risks, and reporting on the test results.

• Experience creating clear and concise documentation in the form of test strategies/plans/test cases/scenarios/checklists and defects.

• Experience with Azure DevOps Test Plans module for Test case Creation and Execution.

• Experience scripting, maintaining, and executing automated Web Service and UI tests.

• Experience creating automation strategies that can target high value tests from various layers of any application while utilizing tools and frameworks best suited for each use case.

• Strong verbal and written communication skills using various medium and the ability to interact effectively with all levels of the organization.

• Strong analytical skills combined with a positive attitude, taking a team-based approach.

• Dedicated to improving and exceeding business and guest experiences.

• Proven ability to meet timelines while delivering quality work.

• Showing initiative through creating test cases from your own intuition and experience “trying to break it” and not simply based on the requirements and documentation.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

Together with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion  

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know.  We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.  

For more information about everything WestJet, please visit WestJet.com.  

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