Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Information Technology Team, within the Information Technology Division.
• ​Responsible for working with other engineers as a liaison between the business and technology teams in defining and/or conveying software products and services being delivered as well a foocusing on supporting both project and operational objectives by analyzing business functions, gathering business requirements and technical information, evaluating output requirements and recommending controls. Additionally, is involved in supporting customer/business needs around user administration, configuration management, communicating system behaviors, reporting, performance, monitoring, coordinating system needs (end of service life, patching, upgrading), support incoming bugs & defects as well as assist project managers with change requests, small enhancements and contribute to any incoming project initiatives. The Infrastructure Engineer will be a key contributor in developing solutions on complex infrastructure projects.

Provides on-going support for existing systems

• Assists with the development of financial and business requirements, translates them into analytical and technical specifications and tracks them through the complete budgeting, forecasting, and reporting life cycle
• Performs or coordinates gathering, review, and analysis of data and data integrity
• Manages system configurations, systems access, and analyzes and recommends enhancements to improve system operations
• Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams
• Encourages an environment of sharing and teamwork among the team.
• Troubleshoots and resolves system issues, and/or coordinate same
• Supports communication and response process by responding to users on system issues, maintenance, and system status, and advising and escalating on any prolonged or major issues
• Creates/maintains reporting metrics and procedure documentation, to ensure consistent and accurate handling of problems and ensure SLAs are achieved
• Supports system change process that notifies all business areas and managers of system downtime, delays, and/or alerts
• Stays current with systems technology best practices and changing technologies, to maintain domain expertise and recommend enhancements or changes
• Travels, as required

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in data science, IT finance, computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 2 years of experience as a cloud infrastructure engineer or administrator
• 2 years of experience in cloud cost management and/or cloud financial management (FinOps)

Preferred Qualifications- Education & Prior Job Experience

• 3+ years of experience as a cloud infrastructure engineer or administrator
• 3+ years of experience in IT financial analysis, cost optimization, or cloud financial management (FinOps)
• Airline industry experience

Skills, Licenses & Certifications

• Ability to plan strategically for current and future IT financial and business environments, including future technology and business design changes to create flexible, scalable solutions
• Knowledge of IT finance and business operations, systems requirements and processes
• Understanding of cloud technologies, environments, and financial models, including Azure, AWS and GCP cost management, reserved instances, and savings plans.
• Knowledge in operating systems, client and/or hosting hardware, back-office applications, web and application services, network protocols, databases, connectivity services, storage, backup and recovery, and systems management concepts and techniques for mission critical systems
• Demonstrated experience in cost and data analysis using tools such as Excel (advanced) and Power BI
• Ability to interpret and present financial data to both technical and non-technical audiences
• Strong analytical, organizational, and problem-solving skills with high attention to detail
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environments
• Ability to work on multiple projects simultaneously with a keen desire to learn and expand depth of knowledge
• Ability to thrive in a sense-of-urgency environment and leverage best practices
• Knowledge of DevOps Toolchain methodologies, including Continuous Integration and Continuous Deployment
• Ability to work in an Agile project management methodology, specifically within the infrastructure area
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Access, and Visio)

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.