Job Description

Roles and Responsibilities

In this role, you will:

• Lead the creation and maintenance of PC images, ensuring compliance with organizational policies and security standards.
• Configure shopfloor PC systems to meet the needs of the organization, ensuring optimal performance and stability.
• Design, develop and manage the deployment and operation of PC software, ensuring compliance with licensing agreements and organizational policies.
• Monitor and track the operational health of shopfloor PC systems and software, identifying opportunities for improvement.
• Ensure the integrity and accuracy of the CMDB for PCs, for PCs by continuously tracking CIs and managing them in alignment with actual PC usage and status.
• Develop and maintain clear and concise end-user and support documentation, including SOPs, guidelines, and training materials.
• Own and be accountable for identifying opportunities to improve and enhance the overall user experience with PC systems and software.
• Ensure that all PC systems and Software including Images adhere to organizational policies and security standards, implementing necessary controls and configurations.
• Provide training and support to end-users and support teams, ensuring they are well-equipped to use and manage PC systems and software effectively.
• Identify and implement automation opportunities to streamline PC and Software management processes and reduce manual intervention.
• Develop and maintain dashboards and reports to track the performance and compliance of PC systems and Software.
• Lead the response to and resolution of high-severity incidents related to PC systems and software, conducting root cause analysis and implementing corrective actions.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of PC systems and software.
• Manage relationships with PC and software vendors & depots, ensuring they meet service level agreements and deliver high-quality services.
• Ensure that PC systems and software comply with relevant regulatory requirements and industry standards.
• Lead and participate in projects related to the deployment and enhancement of PC systems and software, ensuring they are delivered on time and within budget.
• Work closely with IT security, network teams, and other stakeholders to ensure seamless integration and operation of PC systems and software.
• Continuously monitor and analyze operating system performance, identifying and implementing enhancements to optimize the user experience and system efficiency.
• Oversee the lifecycle management of PC hardware and software in the shopfloor space, ensuring timely upgrades and replacements.
• Implement and manage security measures for PC systems and software, including antivirus, encryption, and patch management.
• Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches.
• Drive initiatives to increase customer satisfaction by improving support team quality, knowledge, and training.
• Communicate effectively both within immediate team, horizontal partners, and GE Aerospace leadership.

• Basic Qualifications:

• Bachelor’s Degree in Computer Science or in “STEM” Majors.
• Extensive experience within an operational setting, specifically in PC and software management.
• Professional experience with PC image creation, PC engineering, and software management.
• Professional experience in the Digital Technology domain.

• Desired Characteristics:

• Strong technical and analytical skills.
• Excellent communication skills at all levels of the organization.
• Excellent organizational skills.
• Proven ability to work in a large, cross-functional team.
• Proactively identifies and removes obstacles or barriers.
• Ability to take a data-driven approach to making recommendations or developing plans.
• Eager to learn and share ideas and encourages feedback.
• Operates with a thorough, detail-oriented mindset.
• Experience in the Digital Workplace Platform domain, PC/endpoint management, Software management.
• Experience driving and leading simultaneous, complex projects.
• Understands when change is needed and actively participates in technical strategy planning.
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices.
• Influences and energizes other toward the common vision and goal to maintain critical momentum during high-stress times.

Additional Job Description

Additional Information

Compensation Grade

LPB1

Relocation Assistance Provided: No