Position Summary

The IT Intern will be responsible for maintaining and supporting the end users and workstation environment at the Lexington, Kentucky facility. The IT Intern will provide best in class customer service in carrying out their duties. The role provides installation, maintenance, and general support of hardware and software and supports end users with advanced questions or problems by identifying, researching, and resolving technical problems. The IT Intern will help support a variety of IT processes and manufacturing applications, that are critical to day-to-day business operations. 

The internship is designed to be a part-time on-site position starting immediately for the 2026 school year. The start and end date for the internship is flexible. 

Responsibilities

• Function as the link between business applications and users from a technical and process perspective.

• Support the resolution of critical situation technical problems.

• Manage incidents and requests in coordination with global IT service desk, utilizing ITIL foundational principles.

• Facilitate direct interaction with internal customers.

• Drive results and proactively identify and resolve problems.
• Develop training materials to support process changes and new technology introductions.

• Follow established safety and environmental policies, procedures, and methods applicable to the work area.

• Perform other duties as necessary.

Qualifications

Education:

• Pursuing a bachelors degree in information technology, computer science, or related field.

  • Incoming Junior or Senior Standing

  • Minimum of 3.0 GPA

Experience:

• 1 year of experience with maintenance and repair of computer hardware, preferred

• IT Service Management ticketing tool such as ServiceNow, preferred

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants U.S. Equal Employment Opportunity Commission