Are you ready to take flight in a dynamic and fast-changing aviation industry? As a world leader in aviation services, Swissport provides ground handling, cargo and passenger services to more than 300 million passengers a year. Our mission is simple: "To provide the aviation industry with consistent, tailor-made solutions worldwide, for a better customer experience."

We believe that our people are what differentiate us from our competitors. At Swissport, we are guided by our core values of Show you care, Do the right thing and Win as a team, and we are currently looking for dedicated individuals who align with these values to join our team at various airports across the country.

Job Summary

Assures and provides excellent training services to internal and external employees and customers within the Station.

Job Responsibilities

• Provides initial orientation training to new employees
• Deliver initial & recurrent training in accordance with global and local standards
• Audit and evaluate operations/colleagues for quality assurance and compliance, developing and delivering corrective actions as necessary
• Maintains company’s training and customer’s manuals and documentation
• Forecast & plan for new hire and recurrent training needs
• Identifies and satisfies all training needs
• On-site point of contact for internal and external training audits as needed.
• Perform regular competency assessments for new and existing employees within designated areas
• Responsible for maintaining timely and accurate training records (digital and paper) for all employees within designated area & functions
• Collaborate with the Training management team
• Provide AVOP (DA) training (when authorized)
• May be required to work in the operations when needed
• All other duties as assigned

Qualifications and Competencies

• Relevant (GH/Cargo/Fueling/all) experience
• Leadership, organizational and people management skills (successful completion of Learning Certification Program or Swissport Train the Trainer)
• Obtain and maintain customers and company’s required certifications
• A proven ability to problem solving and decision-making experience
• Planning and organizing skills
• Excellent English communication skills (written and verbal)
• Ability to understand and deal with conflicts
• Computer literate (Office Word, Excel, PowerPoint): positive assets
• Ability to work under pressure
• Customer focus and quality awareness
• Personal and professional integrity and trustworthiness
• Must have Full RAIC and possess and maintain an AVOP (DA/D)
• Flexibility to work various shifts to accommodate training demands
• The position will be for twenty-four (24) months minimum
• There will be a probationary period of sixty (60) worked days after obtaining all requirements for the position.
• Must maintaining a valid RAIC and Skills Qualifications for both internal and external training
• Ensure to be in the highest standing position for certification to assist all below wing operations (towing, pushback, cabin cleaning etc.)

Selection process

Shall be based on the following 7 criteria, which are not in order:

• The employee’s seniority
• The employee passing certifications as per Company’s requirements
• The employee’s ability to perform all required duties
• The employee holding a full RAIC and AVOP
• The employee passing the YVR AVOP driver examiner test.
• The employee qualified on Lead training
• The employee will be First Aid trainer

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation.

Posting expires on April 23, 2025 0000