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Aircraft connectivity and services are essential to air transportation, critical to flight safety and important to the modern traveler. Through intelligently integrated aviation-dedicated global communications and data services, Collins Aerospace connects ANSPs, airlines, private operators, airports, FBOs, crew, dispatchers, schedulers, aircraft maintenance and even the passengers we all serve. And as owner and operator of one of the largest VHF/HF Air-to-Ground networks available today, Collins knows a thing or two about aviation communications. Each of which are backed by a dedicated 24x7 technical support team and globally stationed field technicians.

Collins is seeking an experienced Field Service Technician. You will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC hardware related issues based out of our Richmond, BC office.

What You Will Do

• Coordinates, prioritizes and resolves issues encountered by customers.
• Analyze system failures, identify and restore equipment malfunctions and failures.
• Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
• Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
• Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
• Troubleshoots technical problems and recommends actions to company or customer representatives.
• Assesses product needs in accordance with customer specifications.
• Install & maintain digital wireless communication equipment in the VHF, UHF, 800 MHz bands operating on trunking or conventional modes
• Install & Maintain dispatch console systems.
• Manages statement of work to meet customer and contract requirements.
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Will communicate and interact, both verbally and written, with English speaking customers
• Travel 30
• Will be working to various locations where valid Canadian citizenship, valid driver’s license and vehicle are required.
• Monday to Friday workdays with rotational on call
• Applicants will be subject to a government security screening   

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Qualifications You Must Have

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience
• Experience with RF testing equipment and troubleshooting skills

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Qualifications We Prefer

• Experience working in the RF field
• Be self-motivated and able to work effectively both in a team environment and under minimal supervision in the field.
• Completion of a practical course in the RF Radio & Electronics
• Completion of a practical course in CompTIA A+ or equivalent 

What we Offer

 Some of our competitive benefits package includes:  

• 3 weeks paid vacation.
• Extended health care, dental, vision, and more.
• Life & Long-term disability
• Group RRSP with company contributions up to 18 combined  
• Ongoing training and education
• Employee tuition reimbursement in select areas
• Onsite Parking
• Located near public transit.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.  

Apply now and be part of the team thats redefining aerospace, every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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