About the Role

To lead, coordinate and support allocated zone officers and airside teams for group of turnaround activities within operational zones with oversight of: Aircraft Cabin Appearance, Ramp loading and unloading, GSE utilization and allocation, Turnaround supervision and coordination, Flight documentation, Cargo & baggage, Passenger, Crew and VIP transportation, Passenger and crew baggage sortation and reconciliation, Transfer baggage handling, Special baggage handling, General Aviation, and any other services as directed by QAS Management. Support, monitor and control service delivery within operational zone to maintain high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service level agreements.

• Accountable for operational control and supervision of ground handling activities within designated operational zones.
• Lead by example while maintaining health and safety standards and excellent working practices in line with Company polices.
• Ensures that Company’s and individual carrier’s standards are implemented and maintained at agreed service level of quality and compliance.
• Responsible to manage and lead zone officers assigned to designated operational areas.
• Responsible for the health and safety of employees assigned at designated operational zones, promoting safe working environment by identifying unsafe practices and applying just culture principles.
• Responsible for the investigation and reporting of any critical accidents, incidents, operational constraints during the shift within operational zone, supporting Shift Manager within airside operations, in the resolution of service deficiencies in a timely manner.
• Monitor, control and utilize resource plans as directed by Shift Manager in alignment with agreed service standards for QAS customer airlines.
• Perform spot checks and report any deviations from Company Procedures and Policies.
• Monitor and work towards execution of established Key Performance Indicators (KPIs).
• Build and maintain strong working relationships with assigned officers and team members and other internal and external stakeholders for process efficiencies.
• Provide feedback in regards to the implementation of new technologies and processes.
• Provide feedback and report any discrepancies related to Standard Operating Procedures (SOPs).
• Participate in pre-shift meetings with Shift Manager, Officers and Supervisors to discuss shift activities and follow staff resource reallocation if needed to enhance resources and timing.
• Deliver operational safety briefings to direct and indirect reports and provide regular operational updates.
• Monitor and control airside operational activities and respond effectively in real time environment.
• Identify and report any potential service deficiency and failures which could have negative impact on Company brand and reputation.
• Support delivery of Business Continuity Plans with minimum operational interruption for critical operational situations and follow escalation process as defined.
• Execute and monitor operational plans as directed by Shift Manager in order to achieve safe handling services of critical and special events or state visits at HIA and DIA.
• Provide shift-related inputs to shift manager detailing information covering the assigned operational areas, including but not limited to safety and security, operations, resource allocation, people management, incidents, accidents, staff injuries.
  
• Perform other department duties related to his / her position as directed by the Head of the Department

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

About you

• High School Qualification with Minimum 5 years of job-related experience
• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Must possess a strong, decisive and collaborative leadership style.
• Demonstrate the highest standards of integrity, equality and respect.
• Ability to effectively communicate with clear, concise and consistent messages.
• Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
• Understands the value of high customer service delivered within a cost conscious culture.
• Skilled at mentoring and coaching skills.
• Command of English language.
• Ability to foster teamwork among team members.
• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinates skills. Ability to foster teamwork among team members.

Preferred

• Ground handling station or operations
• Medium / large sized Station Manager for a ground handling company
• Experience in resource management systems and planning.
• Experienced in Load Control, TRC, Passenger Services, GSE and Cabin Cleaning Services, Baggage.
• Experience in ramp VIP, executive jet ground handling operations.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.