How youll help us Keep Climbing (overview & key responsibilities) Responsible for maintaining technical understanding for issues affecting customer product lines and coordinate and facilitate containment and rectification plans. Effectively manage “in-service” customer relationships – liaison with customer to optimize in-service performance of the product and manage execution of contractual obligations to ensure that customer expectations are met or exceeded. Coordinate and drive customer activities through MRO Service Delivery Organization and business unit stakeholders on key account contract deliverables. Develop, manage and deliver customer performance metrics, organize / chair customer business reviews through balance scorecards, as required. Maintain technical product line proficiency through continuous education. Ensure internal business unit stakeholders clearly understand technical aspects of account contract(s) and key deliverables. Accountable for being a subject matter expert for all customer contracts in a region Communicate with customer contract requirements including; logistics, scheduling, engineering, documentation, contacts, hold days, materials, etc. Primary point of contact for customer managing all service delivery requirement aspects. Provide customer input on business forecasts. Understand and resolve operational customer dissatisfaction issues. Drive achievement of customer satisfaction targets. Identify and develop selling opportunities with Business Manager and Regional Sales Manager. Participate as core team member in customer negotiations and closing new sales opportunities.Collect outstanding receivables and prepare profitability analysis for customer contracts in the region.
Benefits and Perks to Help You Keep Climbing WHY YOU’LL LOVE DELTA!Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9 Paid time off including vacation, holidays, paid personal time, maternity and parental leaveComprehensive health benefits including medical, dental, vision, short/long term disability and life benefitsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications) Bachelors Degree in Engineering, Finance or related field is required.5+ years Technical Experience / Knowledge in the aerospace, airline or MRO industry specific to Delta Technical Operations’ capabilities is required.Proven history in customer service and developing interpersonal relationships is required.Proven budgetary planning and execution experience is required.Experience with lean, six sigma or other process improvement methodologies is preferred.Excellent analytical and problem solving skills required.Strong project management skills for delivering exceptional customer service.Ability to influence and drive change at all levels of the organization.Must be highly proficient in written and oral communications and able to produce concise, relevant, documents and presentations for customer and senior leaders. Ability to manage and execute multiple priorities in a timely manner.Expected travel requirements 25 - 30 annually. Advanced computer skills (ex. presentations and spreadsheets).Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications) A&P license or experience as a Lead, Foreman, or Product Line Manager in a technical/production based environment is highly preferred. Experience with lean, six sigma or other process improvement methodologies is preferred.