Ryanair is currently recruiting for a Ground Operations Standards Delivery Manager to join Europe’s Largest Airline!

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years,

The successful candidate will be energetic and committed, able to work on his/her own initiative while also being an integral part of our team.
Duties of this role include but are not limited to;

• Ensure high standards of Customer Care from our Ground Service providers and work with the General Manager Ground Operations to identify and address areas for improvement
• Establish and maintain effective working relations with Ground Operations Management and Ground Service Providers
• Work with the Ground Operations regional teams to ensure a consistent delivery of high performance standards within the constraints of the Service Level Agreements while maintaining safety standards and procedures.
• Develop oversight of trends and issues highlighted by Customer Service and helpdesk for Front of House knowledge, understanding and compliance of procedures, establishing root causes for low level service or knowledge and taking necessary corrective action.
• Liaise with internal front of house auditors to establish areas for improvement and work with local regional teams and training to address accordingly.
• Identify fraud potential or concern and address accordingly
• Responsible for ensuring that performance targets and objectives are set for all positions within Ground Handling
• Identify re-occurring trends through an effective management system and ensure that necessary preventative and corrective action is taken
• Provide a weekly report to the General Manager – Ground Operations
• Attend weekly Ground Operations Standards Meeting
• Complete daily first wave call as required with all airports to report on delays and inform management of any issues of concern.
• Attend daily Ground Safety Review meeting and identify corrective actions / reminders for FOH that need to be issued to the network to avoid re-occurrences.
• Issue network bulletins, memos, newsletters, KPI information to ground staff and teams across the Ryanair Group on new procedures and upcoming projects / improvements.
• Emergency Response Plan – document controller for the HQ departments and F24 contact list ‘owner’.
• Liaise with all internal departments prior to changes being implemented to ensure all departments are aligned, compliant and ready (CS, legal, IT, finance etc.).
• Monitor KPIs for Ground Operations and issue weekly updates to ground staff.
• Keep all content for ground staff on www.groundops.com up to date and current.

• Excellent verbal and written communication skills
• Ability to develop excellent working relationships with Colleagues, Ground Service Providers and Airport representatives
• Excellent knowledge of all Microsoft Packages and Business Intelligence Tools
• Knowledge and experience of all ground handling procedures
• Ability to communicate at all levels
• Be passionate, driven and motivated in order to deliver continuous improvements

• Competitive salary
• Discounted and unlimited travel to over 235 destinations
• Defined contribution pension scheme - Matched up to 5 or 5,000
• Death in Service Benefit – Up to 2 times of salary
• Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
• Cycle 2 Work Scheme
• Unrivalled career progression