Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

This job will be a member of the Procurement Team within the Finance Division. The Manager, Procure to Pay will lead the Buyer Operations team responsible for Coupa order management, driving operational excellence through process oversight, issue resolution, and continuous improvement initiatives across downstream procurement activities.

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Leads the Buyer Operations team, overseeing day-to-day Coupa order management activities and ensuring timely and accurate processing of purchase orders across all categories.
• Drives operational excellence by identifying and implementing process enhancements that improve efficiency, compliance, and user experience within downstream procurement operations.
• Partners cross-functionally with Procurement Excellence, Accounting Automation, and Category Management teams to align on Coupa optimization initiatives, policy rollouts, and system enhancements.
• Establishes and scales a Procurement Operations support model to include PO creation, catalog management, and tail spend oversight—laying the foundation for a structured, service-oriented function that supports American Airlines’ Source-to-Pay (S2P) transformation.
• Develops and maintains governance routines, including performance metrics, service level agreements (SLAs), and stakeholder feedback loops to ensure accountability and continuous improvement.
• Supports change management and training efforts related to Coupa releases, catalog updates, and procurement policy changes, ensuring adoption and compliance across the enterprise.
• Leads and develops team members within the Buyer Operations function, fostering a culture of ownership, innovation, and professional growth.
• Ensures adherence to department policies, corporate ethics, and compliance standards, including Resource Approval Policy (RAP) and procurement controls.

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s degree in related field or equivalent training/experience
• 5 years of relevant experience in Procurement, Supply Chain, Finance, or Business Administration/ Management
• Demonstrated success in leading Coupa or similar procurement platform operations

Preferred Qualifications – Education & Prior Job Experience

• Master’s degree in relevant field or equivalent experience/training
• 5+ years of experience managing procurement operations teams, including direct leadership of buyer or purchasing functions

Skills, Licenses, and Certifications

• Proven track record of driving process improvements, operational excellence, and cross-functional collaboration
• Experience in developing governance frameworks, performance metrics, and service-oriented support models
• Strong background in change management, training, and policy implementation within procurement systems

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.