Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, spaneting, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Managing Director, Cargo Global Operations sets the long-term strategy, oversees the financial performance and ensures a safe and compliant operation, while exceeding all cargo operational, service and cost metrics and regulatory compliance guidelines across the Alaska Air Group (AAG) network globally. As a people leader, this role establishes strategic goals and direction for a team of leaders and unionized employees at Alaska Airlines (AS) and Hawaiian Airlines (HA) self-handled operations including the cargo call center and cargo network support team at approximately 100 airport locations.

Key Duties

• Sets the strategy along with the Vice President for the cargo division’s global operational execution, forging relationships with AS/QX/HA leaders and vendors to ensure compliance with company service standards.

• Oversee all aspects of cargo operations 24 hours/day with full authority to make decisions critical to business continuity, safety and regulatory compliance objectives.

• Manages, trains and develops all cargo operational leaders supporting labor contract administration, performance appraisals and discipline.

• Serve as the lead negotiator for all vendor contracts related to warehouse, mail and freighter operations as well as any additional agreements that arise in global cargo in the US and abroad.

• Build strategic relationships with local and multi-national ground handling providers.

• Work directly with senior leadership of vendor partners and TSA/FAA to ensure optimal performance and compliance.

• Partner with Airport Operations Customer Service (AOCS) to successfully develop and execute all cargo training delivery objectives.

• Ensure Known Shipper and Cargo Claims departments are managed as per established regulations.

• Lead by example with the Safety Management Systems (SMS) program to ensure a just culture mentality, while adhering to full compliance with SMS protocols and requirements.

• In partnership with Corporate Real Estate, evaluate the long-term facility plans in all the cargo locations while providing senior leadership support for all cargo station openings and facility moves, overseeing for optimum efficiency, productivity and financial performance.

• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.

• Drive effective diversity, equity and inclusion practices to build a culture of belonging while actively supporting and executing the company’s DEI initiatives, goals and commitments.

• Full engagement and participation in supporting positive company culture and integration activities.

Job-Specific Experience, Education & Skills

Required

• Minimum of 10 years operations management experience

• 5 years of people leadership experience

• Bachelor’s degree or a willingness to attain a degree within six years of start date

• Strong strategic thinker with a track record of demonstrating good judgement, strong business acumen, executing plans with a sense of urgency and motivational skills

• Experience in fiscal control systems, staffing processes and administration of a labor contract

• Excellent negotiation skills including preparing, responding to and managing proposals

• Ability to readily adapt to situations where there may be ambiguity in requirements or systems processes

• Strong communication (e.g. verbal, written and presentation).

• Strong interpersonal skill with the ability to drive outcomes in the best interest of the company directly (particularly with direct reports) and indirectly with others in the organization

• High proficiency in MS Office

• Strong attention to detail, with the ability to multi-task and follow-through to completion

• Ability to find solutions to complex issues that incorporate the needs of a variety of user

• Must be flexible to work weekends, holidays, various shifts and on-call

• High school diploma or equivalent is required

• Minimum age of 18

• Must be authorized to work in the U.S.

Preferred

• Knowledge of Alaska/Hawaiian system regulations and people policies

• General knowledge of FAA policies and procedures and TSA Regulations

• Experience in station operations including cargo handling and ground operations

• Call center experience and knowledge of call center telecommunications systems

• Experience in international cargo operations

• Strong knowledge of cargo operating systems

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Job-Specific Leadership Expectations

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be respanable

• Strong cross-divisional team leader who drives excellence; develops, mentors and coaches others, and can create excitement around a compelling vision in a collaborative, team-oriented fashion

• Ability to proactively influence operational outcomes, to set strategy, and to develop and monitor action plans to execute that strategy

Salary Range

$188,650 - $311,350 / year

Total Target Compensation Range (incl. bonus & equity)

$311,273 - $513,727

Salary Details

The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We dont typically hire at the top of the range.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Unlimited confirmed travel privileges on Alaska Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Equity grants

• Generous holiday and paid time off

• Lounge membership

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Requisition Type Executive
Apply by 7:00 PM Pacific Time on 2/15/2025
Location Seattle - Gold Coast Center (GCC)
Regulatory Information Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.
Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn.
I: Y - ASMG
L: LI-B
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Job Locations USA-WA-SeaTac
Requisition ID 2025-13845
Category Corporate & Operations