Owner Services Account Manager - German Speaker

Job Description:

Purpose of Position

Interact with Owners concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously increase their satisfaction.

Tasks and Responsibilities

Manage the first point of contact between Owners and NetJets, answering incoming calls and dealing with e-mails, faxes, messages and online requests. Assist customers in their specific enquiries, new flight reservation requests and changes on the existing reservations, in the most prompt, consultative, personalised and efficient way to guarantee their needs are anticipated, met and exceeded and creative solutions are provided to fulfil their travel needs;
Provide information to Owners regarding airports, restrictions, aircraft performance, documents required for travel and other details to deliver an uncompromising and efficient level of service;
Load the flight details of new reservations and changes accurately and promptly into the reservations system (IJET/ETM) to guarantee that all relevant departments have the correct and necessary data to fulfil the Owners requests, providing a high-quality customer service;
Guarantee the flights feasibility, by checking information in the reservation system, to promptly send the flight confirmation to Owners, delivering a high standard of service;
Ensure that all data regarding the passengers on the NetJets flights is up to date and accurate to prevent issues for the Owners that might impact the NetJets business;
Anticipate, in conjunction with the relevant department(s) (Sales, Scheduling, Logistics, Advanced Slot Planning, etc), potential areas of Owner discontent or conflict and ensure that appropriate decisions are executed to minimise adverse consequences to the Owners;
Proactively communicate with Owners whenever there is a chance that an Operational issue may affect their fight or flight related arrangements;
Interact with Owners in non-standard, conflict or complaints situations, solving issues by actively addressing the specific issues to prevent re-occurrence and build upon Owner satisfaction;
Manage the travel needs of Owners allocated to Key Account Managers in the absences of Senior Account Managers, acting as a back-up to the Owner Services Key Account Managers.

Education

Bachelor's in Aviation or Tourism

Certifications and Licenses

Years of Experience

Not Specified

Core Competencies

Strives for Positive Results

Curiosity

Collaboration

Adaptability

Service-Oriented

Knowledge, Skills, Abilities and Other (KSAOs)

University degree preferred with an emphasis in aviation or tourism;
Experience in customer-facing or call centre environments;
Fluency in written and spoken English as well as in one of the following languages: Russian, German, French, Italian, Dutch, Danish, Norwegian, Finnish, Swedish, Polish, Slovak, Check, Turkish, Greek with a proven ability to proficiently manage complex follow-ups, both written and verbal.
Proficiency in MS Office.

Job Ident #: 14837-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

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Job Info

Location

Paco de Arcos, Oeiras, Portugal

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/