Job Description:

We are now looking for a Reward Operations Team Lead - German Speaker  for our GBS.

Main Team Leader activities  

Support Reward Operations team in the GBS (for Germany market)

• Maintain close contact with the HR Manager to align strategy, support and assist the team on management dimensions. 

• Responsible for the team´s operational performance.

• Propose and implement process harmonization and standardization between the different legal entities and promote an end to end approach. 

• Prepare reporting:

  • KPIs to internal manager, customers and stakeholders to display process performance

  • Propose mitigation actions with internal manager, customer and other stakeholders 

• Propose and implement continuous improvement opportunities.

• Act as the first point of contact of the mission to share any issues / capacity / escalation / support / improvement ideas between teams. 

• Conducting training of team members to maximize their potential.

• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

• Conducting quarterly performance reviews.

• Contributing to the growth of the company through a successful team.

• Creating a pleasant working environment that inspires the team.

Main Operational activities

 You will be supporting the Reward Operations department. You will be responsible to: 

• Perform activities in SAP related with the Germany scope, such as Reference Letters, Time Management and A1 Certificate, amongst others.

• Record employee data into SAP or Workday /manage, assist employees with doubts or inquiries.

• Maintain accurate records of documentation and transactions. 

• Ensure the archiving of administrative documents through various e-filing, Google Drive and Workday processes.

• Monitor RPA performance for existing applications. 

Requirements - our ideal candidate will have 

• Prior experience in a team leader role in a multicultural environment is a plus.

• Analytical Aptitude: Basic analytical skills with a logical approach to problem-solving.

• Language Proficiency: Fluency in English and German (both written and verbal) is essential.

• Communication Skills: Good verbal and written communication skills, with a focus on active listening and empathetic interaction.

• Motivation & Flexibility: Highly motivated, proactive, and flexible to adapt to new challenges and evolving HR processes.

• Results-driven: Thrives on achieving measurable outcomes.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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