The Airport Operations department keeps operations at our airports running efficiently through planning, organization and supervision

• Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Lead all aspects of and support the performance of a team, zone or cell
• Set expectations with front-line co-workers and gain their dedication to act in accordance with Company guidelines and union agreements
• Engage front-line co-workers to deliver excellent customer service and a timely quality product – for example, participate in briefings, and develop team communications
• Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
• Conduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
• Develop and implement standard work and continuous improvement processes
• Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
• Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
• Provide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
• Identify, address and issue appropriate and timely corrective action in accordance with working together guidelines
• Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issues
• Participate in peer, safety and accident review boards
• Confront and address inappropriate behavior and performance issues with specific feedback
• Complete all mandated regulatory and Company required documentation of activities
• Document performance issues into case management system
• Attend division/unit/group meetings
• Participate on collateral projects

Required

• Experience leading and influencing a team and customer service experience
• Strong written and oral communication skills
• Conflict resolution and decision making, with the ability to lead
• Experience collaborating and working alongside Union personnel
• Proficient in IT systems and common software appropriate to work group
• Eye For Business/Continuous Improvement
• Customer Focus
• Teamwork
• Safety orientation
• Planning/multi-tasking
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an integral function of the position

• BA/BS Degree
• Airport Operations experience

• Competitive benefits
• Discounted travel
• Career advancement opportunities