• High School Diploma or General Education Development (GED) Diploma
• Three (3) years’ experience facilitating formal training
• Prior experience managing a team in a fast-paced environment
• Proficient in Microsoft Office suite, including SharePoint
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision while effectively managing time and priorities
• Ability to handle multiple tasks with accuracy and diplomacy
• Detail oriented and possess effective organizational and administrative skills
• Available for moderate overnight travel (30%)
• Must possess valid travel documents with the ability to travel in and out of the United States
• Must pass a ten (10) year background check and pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s degree
• Two (2) years of Project Management experience
• Three (3) years of performance management experience
• Knowledge of JetBlue Customer Support processes and tools, such as Sabre and other programs used by teams in Customer Support
• Knowledgeable in adult learning, professional development, performance and project management
• Excellent coaching skills and the ability to motivate and mentor direct reports

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours, including weekends and holidays, and be available to respond on short notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) 
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

     Equipment:

• Computer and other office equipment
• Audiovisual Equipment

     Work Environment:

• Traditional office environment

     Physical Effort:  

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)