The Crew Chief assumes the accountability of leading a group of employees in the De Havilland MRO. The Crew Chief has direct accountability for the production functions on an hourly/daily/weekly basis. The Crew Chief acts as a direct liaison between direct employees and the Production Manager or the Operations Manager. The Crew Chief has primary accountability for ensuring the execution of the short-term objectives for the team.
Duties & Responsibilities:• Provide leadership to ensure that the team remains aligned to the specific short-term goals and objectives set and meets hourly/daily/weekly targets as identified• Ensure initial product orientation and training for new employees is completed, conduct orientation and training when required• Ensure all health and safety policies/procedures are being followed by all direct employees under the direction of the role• Ensure the direct staff remain compliant with all applicable regulations (including Transport Canada), standards and laws• Escalate operational risks, delays and other issues to appropriate Production or Department Managers• Ensure appropriate resources available for work tasks planned• Coach and train less experienced workers (e.g. apprentices, employees new to product) by providing hands-on instruction and feedback• Establish and reinforce positive, respectful, transparent communications and interactions• Maintains awareness of employee ‘pulse’, ensure culture is in line with organizational direction, report issues as required
• Ensure employees follow all required company policy/procedures• Ensure individual performance is being managed, progressive discipline identified where required, performance improvement plans in place where needed• Ensure appropriate metrics are clearly defined, communicated to, and understood by, the underlying operational team• Ensure the team has executable action plans in place to support and de-risk the short-term operational goals, that those plans have specific timelines, KPIs for success and are monitored for risks, delays and issues on a daily basis• Communicate progress to plan / mitigation plans daily• Ensure employees follow all required company policy/procedures• Ensure team is resourced to execute the work plans• Provide recommendations to improve process(es) and performance in the operation
Education & Experience:
•Experience with De Havilland aircraft and systems is considered an asset
•Have experience with general aircraft repair, fabrication and installation•Possess knowledge expected of an AME on De Havilland aircraft type•A valid AME Transport Canada License considered an asset•10+ years in progressively responsible aviation / aerospace leadership roles in a multi-organizational context, preferably in an environment of constant change and evolution
