Cross Trained Agent

Job Description:

SUMMARY:

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station.

PRIMARY RESPONSIBILITIES:

Check in passengers and baggage using Cape Air’s passenger service system
Make passenger reservations and rebook flights
Make boarding announcements
Provide extra assistance to passengers with special needs
Assist the main Cape Air Reservations Department by handling remote reservations calls, if applicable to station
Share information with pilots/ramp/operations using radio communications
Organize ticket and cash reports
Handle delayed or missing baggage and process claims
Assure compliance with FAA and airport security procedures
Meet and marshal aircraft
Fueling Cape Air aircraft, if applicable to station operations
Load and unload passengers and their baggage
Escort passengers out to the aircraft
Additional duties as assigned

QUALIFICATIONS:

Airline work experience preferred
Airline reservation system experience preferred
Must be at least 18 years old
Must hold a high school diploma or equivalent
If location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a driver’s license valid in that location
Must be able to lift up to 70 lbs.
Basic computer skills required
Excellent communication and excellent customer service skills required
Ability to interact effectively with others
Ability to work independently and adapt to changing work priorities
Ability to communicate effectively, orally and in writing
Flexibility of schedule is a must
This position will often require working nights, weekends and holidays
Must exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit

Job Ident #: 2015

Company Details

Cape Air

660 Barnstable Road
Hyannis, Massachusetts 02601 USA
www.capeair.com/careers

Our goal is to get you where you want to be as quickly and easily as possible. Since our first flight between Boston and Provincetown in 1989, Cape Air has provided year-round service to some of the most beautiful destinations in the world. Cape Air...

Benefits:
Just a few examples of the benefits we offer include:

Medical & Dental
401K
Disability
Healthclub Discounts
Paid Holidays
Paid Time Away From Work
Reimbursed Volunteer Time
Flexible Spending/Cafeteria Plans
Profit Sharing
Travel Benefits on Cape Air as well as many other airlines!

Supported Manufacturers:
We operate a fleet of Cessna 402s, Britten Norman Islanders, Cessna Caravan Amphibians, and are receiving our first Tecnam P2012 Traveller in Fall 2019.

Supported Models:
Cessna 402, Tecnam P2012 Traveller, Britten Norman Islander

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Job Info

Location

Ronkonkoma, New York, United States

Type

Permanent

Company Details

Cape Air

660 Barnstable Road
Hyannis, Massachusetts 02601 USA
www.capeair.com/careers

Medical & Dental
401K
Disability
Healthclub Discounts
Paid Holidays
Paid Time Away From Work
Reimbursed Volunteer Time
Flexible Spending/Cafeteria Plans
Profit Sharing
Travel Benefits on Cape Air as well as many other airlines!