Customer Experience Professional
As a Customer Experience Professional here at Honeywell, you will play acrucial role in shaping our customer experience initiatives. Your expertise incustomer service, problem-solving, and relationship management will beinstrumental in delivering exceptional experiences to our customers.
Youwill report directly to our Customer Experience Manager and work out of our MuncieIn location on a hybrid work schedule.
In this role, you will have a direct impact on enhancing customer satisfaction,driving loyalty, and building strong relationships with our customers. You willcollaborate with cross-functional teams to identify customer needs, resolveissues, and implement strategies to improve the overall customer experience.
KEY RESPONSIBILITIES
• Provide exceptional customer serviceand support to ensure customer satisfaction
• Identify customer needs andproactively address them to enhance the customer experience
• Resolve customer issues andcomplaints in a timely and effective manner
• Collaborate with cross-functionalteams to improve processes and systems that impact the customer experience
• Collect and analyze customer feedbackto identify trends and areas for improvement
• Develop and maintain strongrelationships with key customers and stakeholders
BENEFITS OF WORKING FOR HONEYWELL
• Medical, Vision, Dental, MentalHealth Benefits
• Paid Vacation
• 401k Plan/Retirement Benefits (as perregional policy)
• Career Growth Opportunities
• Professional Development Programs
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializestechnologies that address some of the worlds most critical challenges aroundenergy, safety, security, air travel, productivity, and global urbanization. Weare a leading software-industrial company committed to introducingstate-of-the-art technology solutions to improve efficiency, productivity,sustainability, and safety in high-growth businesses in broad-based, attractiveindustrial end markets. Our products and solutions enable a safer, morecomfortable, and more productive world, enhancing the quality of life of peoplearound the globe.
Honeywell is an equal opportunity employer. Qualified applicants will beconsidered without regard to age, race, creed, color, national origin,ancestry, marital status, affectional or sexual orientation, gender identity orexpression, disability, nationality, sex, religion, or veteran status.
In October, 2024 Honeywell announced the spin-off of our Advanced Materials business to become a stand-alone publicly traded company, independent of Honeywell. Our intention is that this role, dedicated to the Advanced Materials business, will be a part of this future transaction when the separation occurs.
YOU MUST HAVE
• 1+ years of experience in customer service ora related field
• 1+ years of Knowledge of CRM systems and customerservice software
WE VALUE
• Bachelors degree in BusinessAdministration, Marketing, or a related field
• Experience in customer experiencemanagement or a similar role
• Strong problem-solving anddecision-making skills
• Excellent communication andinterpersonal skills
• Strong attention to detail andorganizational skills
