Role Introduction
Reports to: General Manager Integrated Operations Centre (GM IOC), General Manager Operations
The Cathay Integrated Operation Centre (IOC)’s Vision is “to deliver a seamless and resilient operation ensuring the safety, reliability and timeliness of our flights delivering our world class end-to-end customer experience”.
As part of the IOC department, this Head of IOC’s role is to expertly manage and coordinate the cross functional teams responsible for all aspects of our operation ensuring the safe, efficient, and on-time movement of our aircraft, crew, and customers even in the face of unforeseen disruptions and challenges.
In this role, you will lead operational, tactical planning and product teams.
Key Responsibilities
- Coordinate operations delivery to achieve high performance targets across multiple dimensions including schedule reliability, customer satisfaction, sustainability and cost efficiency while balancing all relevant operational and commercial constraints
- Oversee the quality and consistency of operational decision making and ensure compliance with all government regulations, company policies and procedures, and ensure all operational decisions are aligned with Cathay’s 5 Safety cultures
- Lead a Just Culture within IOC, and encourage reporting of any hazards, threats to the operations
- Ensure the tail assignment process and schedule management by the Tactical Planning team is efficient, coordinated and optimised
- Ensure the day-of-operations team have the necessary skills, training, and systems to deliver operational excellence and high performance and are supported to achieve their goals
- Drive continuous process and system innovative initiatives through proactive use of advanced data analytics, automation, and AI Champion business agility and flexibility to provide the right set of tools to meet our teams’ needs to run data-driven operations, as well as to drive operational and business improvement via engagement with internal and external stakeholders on the latest innovative technology trends
- Continuously improve IOC’s situational awareness and ability to proactively monitor, react and anticipate disruptions through enriched and accurate data feeds
- Elevate IOC’s communications capabilities by centralizing and automating targeted and transparent reporting for both normal and non-normal ops, delivering the right content to the right people at the right time
- Leverage the Cathay Ops Decision Model to normalise the use of systems in making holistic, data-driven, consistent, and timely decisions
- Analyse and actively contribute to driving cross-functional continuous improvement of the airline’s core operations delivery (upstream and downstream)
- Build on our culture of empowerment, accountability, and high performance through continued focus on quality and training
- Ensure all shifts of operational resources are effectively rostered
- Support GM IOC with the delivery of the IOC Strategy, Vision and Mission Statements and deputize for GM IOC when required, chair Irregular Operations Meetings (IROPS) when required and represent IOC in the Crisis Response Centre, internal and external audits
- Provide information to Cathay and Air Hong Kong operational leadership teams on decisions related to AOC operational control matters
Requirements
- University degree holder with minimum of 10 years leadership experience in airlines, preferably in an operations delivery environment
- Thorough knowledge and understanding of airline operating environments including but not limited to operations control, crewing, flight dispatch, engineering, customer services and cargo
- Excellent understanding of airline operations systems and technology landscapes
- Strong process review and change management/adoption skills
- Excellent leadership and people management skills supported by strong communication and interpersonal skills
- Proven ability to make timely decisions in a dynamic, complex and high-pressure environment
- Strong qualitative and quantitative analysis skills
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
