Information Technology Support Technician
Apollo MedFlight is looking for a motivated candidate to join our Information Technology team. The Ideal candidate will provide tier 1 technical support. Responsible for answering IT requests via service desk phone, email, instant message and explaining solutions in technical and non-technical terms.
Duties & Responsibilities
Install, maintain, troubleshoot, and repair hardware and software associated with desktops, laptops, printers, VoIP desk phone and mobile devices.
Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing, and resolving desktop inquiries
Escalates unresolved problems to IT specialist’s and IT management.
Provides end user support for all PC- based applications.
Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members.
Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers
Excellent verbal and written communication with a professional demeanor and polished phone skills.
Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.
Minimum Qualifications:
- High school or equivalent and relevant certifications
- Intermediate knowledge or experience with Microsoft database and spreadsheet applications
- Ability to meet deadlines, and work within a team environment or independently.
- Must have excellent written and verbal communication skills
- Knowledge of Microsoft Applications
Preferred Qualifications:
- An Associate’s degree with coursework in computer science, information systems, or a related field is desirable.
- CompTIA A+ certification
