Network Technician

Title: Network Technician

Status: Salary

Reporting Relationship: Reports Directly to the IT Manager

Location: Mentor / RP, OH

Education: The candidate must have a minimum Bachelors Degree in Computer Science, Computer engineering or related field from an accredited college or university

Personal Characteristics: Able to meet deadlines and be accountable for quality/ quantity.

• Able to work flexible hours with a history of dependability as demonstrated with strong attendance record.
• Comfortable using a team approach to problem solving.
• Have strong sense of urgency.
• Individual must be a motivated self-starter with the ability to work independently.
• The ability to multi-task in a face paced environment.
• Read, understand and apply complex technical information.
• Willingness to respond quickly and effectively to plant downtime and related issues
• Strong team orientation with excellent written and communications skills.
• Ability to learn new technology quickly with minimal training
• Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, clients, co-workers and supervisors.

Work Experience: It is recommended that the candidate has completed at least one year end-user onsite and phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

Principal Area of Responsibility: Maintain, repair, and upgrade components of the LAN including but not limited to workstations, printers, and software within the Mentor /Painesville locations, as well as, some outside vendors as necessary. Provide technical software, hardware and network problem resolution to end users by performing question/problem diagnosis within a fast paced environment. Guide users through step-by-step solutions on both an on-site and call-back basis.

Specific Duties:

• Keeps his/her environment clean and organized.
• Procure, configure, and install workstations, printers, terminals and related components.
• Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
• Performs Add/Change/Remove user requests while following I.T. policy for all changes.
• Maintain and updates an accurate IT asset inventory including proper addition and changes of assets, decommissioning of assets, and organizing disposal of equipment.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, email problems, and site connectivity problems.
• Track software license compliance and perform annual audits to confirm licensing compliance.
• Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
• Maintain spare parts inventory for internal software, hardware, and network printers. Enter requisitions as required to maintain appropriate inventory levels.
• Identify, troubleshoot and resolve a wide range of technical computer-related problems in an appropriate time frame.
• Support and train end-users in a wide range of software applications as needed.
• Works regularly with the Network Administrator to assist with projects and to seek guidance as necessary.
• Some travel required within the Northeast Ohio area.
• Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.

• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.

• Manages user account changes.

• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, email problems, and site connectivity problems.
• Proposes and implements hardware and software upgrades optimizing network performance while remaining within budget.
• Creates Purchase Requisitions when needed.
• Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices.
• Assists Network Administrator as needed.
• Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
• Maintain Active Directory environment.
• Perform related work as required.
• Any and all additional responsibilities as required or assigned.

Physical and Mental Demands:

• Incumbent must physically and mentally perform the job demands as listed below.
• The ability to handle high stress associated with high activity with tight deadlines.
• Deliver technical customer support over the phone.
• Identify, troubleshoot and resolve a wide range of technical computer-related problems in an appropriate time frame.
• Support and train end-users in a wide range of software applications as needed.
• Read, understand and apply complex technical information.

• Master new computer technology.
• Maintain cooperative working relationships.
• Demonstrate sensitivity to, and respect for, a diverse population.
• The ability to multi-task in a face paced environment.