Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

As a member of the NXOP team, you’ll serve as the operational voice in the delivery of next generation flight operations capabilities and reimagined processes, ensuring that design, testing, and implementation decisions align with the needs of our frontline and operational stakeholders. You’ll bridge the gap between operations and technology, proactively identifying risks, advocating for readiness, and supporting change adoption to deliver seamless transitions and sustainable improvements.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide operational expertise to guide capability design decisions, ensuring alignment with frontline needs and operational realities.

• Represent operational stakeholders in program planning, requirements gathering, testing, and implementation activities.

• Identify, assess, and escalate risks related to operational impact, readiness, and change adoption.

• Collaborate with cross-functional teams to ensure operational requirements are embedded in program deliverables.

• Support the development and execution of operational readiness plans, including training, communications, and stakeholder engagement.

• Monitor and report on operational adoption and readiness, using data-driven insights to recommend improvements.

• Champion a culture of safety, compliance, and continuous improvement throughout the program lifecycle.

• Prepare and deliver updates on operational readiness and risk to program governance and leadership forums.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Aviation Management, or related field

• 5+ years in airline operations, operational excellence, or related discipline

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Aviation Management, or related field

• 5+ years in airline operations, operational excellence, or related discipline

• 2+ years in a leadership or supervisory role

Skills, Licenses & Certifications

• Ability to work in a team environment

• Must work well with deadlines

• Effective organization and planning skills

• Ability to interact with various levels of management and regulatory agencies

• Excellent interpersonal and written skills

• Proficient in MS Office to include Word, Excel, Outlook, etc.

• Strong attention to detail with ability to make connections across functional areas and understand dependencies and implications

• Strong leadership and organizational skills with the ability to multi-task and work independently, complete projects on time, perform under pressure, and respond to changing priorities.

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.