A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Job Outline

• Handle trade and direct enquiries for Emirates net fare contract holders by actioning their requests in line with contractual requirements delivering high standard of service to clients.
• Make all necessary arrangements for client familiarisation trips, action staff AD tickets for all contract holders via E-IRA system.
• Distribute and log all event tickets as and when required and assist Sales Executives with preparation of visual material for travel trade events and fairs.
• Prepare and distribute Sales Agency Agreement or Contract Letter for new Seat Only, IT or Corporate Agents, update SharePoint and generate reports from eSMASH and salesforce.com as required.
• Draft response letters to general commercial correspondence, redirect correspondence to relevant departments or sales sections where appropriate.
• Obtain approval, keep records and provide stats for ad hoc fare amendments and ad hoc conditions of travel amendments, e.g. excess baggage, ticket/fare validity, change of class, switch sale.
• Work as link between the sales force and the sales support team to develop and implement strategies and action plans to grow and support sales revenue targets.
• Handle various administrative sales-related tasks such as the preparation of sales calls, set-up and handling of customer contracts, customer telephone support and ensure up to date Emirates Partner Portal content and communication.
• Produce commercial reports using Emirates Group’s systems as and when required.
• Monitor performance of customer accounts, segments and channels, mix and destinations and reporting on deviations using EK business intelligence data and reports in order to keep track of sales targets. Conduct 2 annual mystery shoppers for travel agent partners.
• Handle GDS wastage and ADM related issues and implement measures to reduce those.

• Educated to ‘A’ Level standard or equivalent
• Proven experience in airline sales support or travel agency role or similar commercial role.
• Excellent knowledge of Airline Reservations & Ticketing.
• Working knowledge of Corporate, Leisure and Consolidator Markets.
• Good knowledge of IT and Net/Group Ticketing.
• Proficient in all MS Office applications including Word, Excel and data and statistical presentation.
• Fluent in written and spoken English and Hungarian.

All Applicants must have the legal right to live and work in Hungary. The Company will not provide assistance with obtaining work permits.

Internal applicants can only apply if they have completed a minimum of 1 year of service with the Company/in their current position.

Competitive Salary

Life Insurance

Private Health Care

13th month salary bonus