Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.At Air Canada, we are passionate about building great digital customer experiences that help our customers travel the world. As we continue to grow the company into a global champion, digital is playing a leading role in all aspects of our customer’s journey. As a part of that growth, we are not only investing in what we build and how we build it, but the culture we are building around it as well.
Air Canada seeks a highly motivated, strong, highly skilled Scrum Master to build and guide our project teams in our IT Customer Digital Development group. The ideal candidate is responsible for bringing together the business and technical aspects of any given solution. The successful individual must be customer journey centric and have a passion for the travel industry. This role will report to the Manager, Application Development
Responsibilities:Lead and coach multiple Agile teams delivering digital application development projects on cloud technologies, acting as a servant-leader and providing guidance on Agile methodologies, best practices, and industry-specific requirements.Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Agile principles and fostering a collaborative team environment.Support product owners and stakeholders in backlog refinement and prioritisation, ensuring alignment between delivery teams and business objectives while maintaining regulatory compliance.Identify, track, and remove impediments and risks, keeping teams unblocked and enabling consistent delivery of incremental value.Coordinate across multiple Agile teams through Scrum of Scrums or scaled practices, managing interdependencies and shared risks to ensure cohesive delivery.Collaborate with Architecture, DevOps, QA, and Infrastructure to support seamless integration of cloud technologies across the software development lifecycle.Track and communicate delivery metrics — including velocity, burn-down, and sprint progress — providing transparent updates to stakeholders and leadership.Drive continuous improvement by facilitating retrospectives and implementing process enhancements that strengthen team performance.Mentor and coach team members on Agile practices, fostering innovation, psychological safety, and shared accountability.Apply knowledge of aviation or airline sector considerations to anticipate risks and adapt Agile practices to the industry context.
QualificationsBachelor’s degree in computer science, engineering, IT and or information systems3+ years of Scrum Master experience and overall 8+ years of experience in IT/Software development.Certified Scrum Master (CSM), Professional Scrum Master (PSM) certification and/or PMP certification an assetThorough understanding of Agile software development methodologies, values, and practices.Experience with Scale Agile Framework (SAFe) is an assetThorough understanding of Agile & Waterfall software development methodologies Experience with SDLC tools like JIRA, and Confluence an asset Must have exceptional communication, facilitation, and time management skills Experience working in complex, multi-project, multi-vendor, and multi-team environmentsCreative, resourceful, and innovative at tackling complex challenges and resolving problemsAirline or travel industry experience a plus, but not required. Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Note: If the selected candidate does not meet the required qualifications for the role, they may be considered for another opportunity that fits their profile and interests. Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.