Time and Attendance Advisor: Preston 6-month Contract 15.13ph PAYE Inside IR35
We currently have a requirement for a Time and Attendance Advisor to work for a defence client based in Preston. The role holder must be available to work 4-5 days a week for the first 3 months, then 3-4 days onsite thereafter.
The Time and Attendance team provides a service to 30,000 UK based employees by processing and maintaining accurate Time and Attendance records. The role will operate in a busy customer facing environment, dealing with queries of varying complexity from employees and stakeholders in the business.
The main objective of this role is to support with queries from employees within agreed service levels and provide high levels of customer service through resolving transactional queries, processing requests and maintaining accurate data and systems.
The role also contains an administrative duties and may undertake a range of regular scheduled tasks and ensuring these are completed. For example: processing pay extracts for overtime, conducting system checks and processing new starters. As a Time and Attendance advisor, you will be responsible for navigating a number of business systems to support with queries and business processes.
This role requires a customer focused approached to service delivery and operations and encompasses performance improvement, process improvement.
Duties
Navigating multiple systems and using process knowledge to respond to employees’ queries
Ensuring a high level of quality & customer service, in line with the Service Level Agreement
Responsible for supporting Time & Attendance tasks such as extracting and checking pay data, running reports, and data cleansing activities
Contribute to continuous improvement of existing procedures and processes to improve efficiency and effectiveness of the daily operation
Assisting in the review, development and implementation of changes to working procedures and documentation
Provide additional support to projects impacting Time & Attendance processes and team when required
Knowledge
Time and Attendance process and system administration experience(D)
Understanding of governance principles (E)
An appreciation of business policies and processes (D)
Knowledge of Time and Attendance Shared Services processes
Basic awareness of how Time and Attendance processes interact with other business area processes
Awareness of key stakeholder groups for Time and Attendance
Skills
Intermediate Excel Skills (E)
Excellent customer service skills (E)
Ability to learn and navigate business systems & applications (E)
Excellent oral and written communication skills, (E)
Service delivery and customer service excellence mind-set
Good communication skills
Taking initiative communicating with internal and external stakeholders
Proactive problem-solving skills and contribution to continuous improvement
Qualifications
GCSEs or equivalent in Maths and English (Grades A-C) (D)
Morson is acting as an employment business I relation to this vacancy
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