Position Summary

Administers customer service accounts of moderate scope and complexity to achieve division business objectives and to meet customer performance expectations. Responsible for seeing the direction and oversight of assigned customer accounts are carried out.  Interprets customer requests, monitors performance and delivery, investigates complaints, negotiates pricing and discounts based upon predetermined scope

Scope/Supervision and Interaction:This position does not have direct reports.  This position reports to the Customer Service Supervisor, and interacts with internal and external customers..

Responsibilities

• Enters and maintains sales orders and quotes for assigned customers.• Interprets customer requests, monitors performance and delivery.• Negotiates pricing and discounts based on predetermined scope.• Evaluates customer performance requirements, delivery schedules, and reviews estimates of materials and labor costs.• Resolves customer complaints concerning deliveries, invoicing, or billing discrepancies.• Maintains successful, long term business relationships and contacts with customers.• Utilizes customer websites to obtain information.• Performs contract review on orders.

Qualifications

• US Citizen or US Permanent Resident• Minimum High School or equivalent• Minimum one year experience in customer service for manufacturing company• Intermediate computer skills• Attention to detail when entering/maintaining sales orders• Experience coordinating with customers (quoting/status updates) and internal discipline.• Excellent verbal and interpersonal communication skills.Knowledge, Skills and AbilitiesAbility to work well under pressure in a fast-paced environment.  Good computer skills.  Experience working in the manufacturing industry, able to speak to all levels of the organization.  Excellent communication skills, written and verbal.

Conditions of Employment

This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in spanets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range:  $22.5/hr to $37.5/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans 

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 
• 401(k) Plan with company matching contributions at 100 of the first 5 of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3 of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays. 

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.  However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.