Tasks
Your tasks as Customer Service Agent may include, among others:
- Maintain optimal workflow and communication platforms
- Customer service activities including: Prompt reaction/response to irregularities or operational incidents, Tracing, Irregularity letters and Flight irregularity handling
- Manage bookings, quotations, Adhoc quote sheet and Pricing in collaboration (consultation) of Team Leader
- Sell available capacities proactively
- Manage recurring bookings and inform Sales Executive about low and changing trends
- Joint customer visits with Sales Executive and close collaboration with them
- Manage Account Responsible, including coastal Customers
- Monitoring of GHA activities, quality, material and security and safety guided by the respective SLA’s
- Handling escalation process with Contribution Management on a shipment level
* All other duties as assigned or required
Requirements
To excel in this role, you will need a combination of the following qualifications:
- High School diploma (Matric certificate)
- Experience in the cargo business is an asset
- Background in Customer Service is an asset
- Fluency in English language (written and spoken) required
- Basic IT knowledge (word, excel, internet and e-mail)
- Open minded and positive attitude
- High degree of flexibility
- Work well under high pressure situations
- Ownership to assigned tasks
- High team spirit and multicultural sensibility
- Excellent indoor sales skills
- Excellent customer services
- Excellent accounting skills
- Excellent operations skills
- Excellent analytical thinker
- Must possess a legal work permit in South Africa
* CV/Resume, Cover Letter, Recommendation Letter and Certificates/Diplomas required
* Company will not provide relocation assistance
Company
About Swiss International Air Lines AG
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.
www.swiss.com
