Tasks
- Interface to Customer Engineering teams within EMEA with frequent interaction within this matrix organization
- Represent Customer Engineering team for the inquiries from component customers within EMEA
- Maintain & expand good working relationship with technical departments at airline customers
- Explain Lufthansa Technik practices to external customers (approvals, rogue unit process, certifications etc.) and represent customer demands within the organization
- Travel to customer sites for technical discussions and solutions
- Assist customers with internal challenges
- Coordinate with other teams as part of the EMEA customer engineering team
- Mediate between EMEA customers and Lufthansa Technik
- Prepare and present technical presentations, support documentation and reviews
- Collect customer feedback to identify process weaknesses
- Provide technical support for customer service, sales, and contracts
- Evaluate MRO spanet trends and offer insights
- Participate in international projects, supporting value-added services and ideation
- Launch internal campaigns on key topics (e.g. Reliability Engineering)
Requirements
- University or technical college degree in Engineering, Aircraft/Aeronautical Engineering or Electronics and Electrical Engineering
- Working experience with global regions and stake holders
- Minimum 5 years of experience in component overhaul, aircraft maintenance, reliability, and technical services; certified Design/Verification Engineer preferred
- Experience in Part-145, CAMO, Part 21J Organization is a plus
- Advanced MS Excel, Macros, automation, and presentation skills required; SAP experience preferred
- Good knowledge of spanet environment, competitors, and customer needs
- Willingness to travel
- Fluent in English; German is a plus
- Strong intercultural competence, service orientation, and creativity
- Team player with strong analytical, multitasking, and stress resistance skills
- Excellent communication, negotiation, and assertiveness
- Open to professional development
Company
About Lufthansa Technik AG
Lufthansa Technik is the worlds leading provider of maintenance, repair, overhaul and modification services in the aviation industry. With more than 22.000 employees and over 30 international subsidiaries, the Lufthansa Technik Group offers around 800 customers around the world a complete range of aircraft technology services.
The fascination for flying is what connects us all. In front of the engine or behind the laptop, in logistics or on the smallest individual part. We make aviation safe, rethink it – and still keep our feet on the ground. Because only when every move is perfect and we discover innovative possibilities even in the smallest detail, we are proud. We believe in the potential of the individual. And in the fact that this potential grows best in the community. Our diversity makes us strong and allows us to stand out together.
www.lufthansa-technik.de
