Tasks
The Customer Services Manager (Open Loop) is responsable for:
- The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management
- Advising customers in finding the right solution. Manage the customer relationship and ensure its ongoing development
- Identifying and managing revenue opportunities and realize cross- and up-selling potential within area of responsibility
- Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System
- Working in and with various IT systems, such as SAP, E-bat, MAX-LRU, SAP
- Independently manage all customer communication, meetings or conference calls, involving various LHT departments
- All other duties as assigned or required
Requirements
The ideal Customer Services Manager (Open Loop) should meet the following requirements:
- University degree, preferably in Engineering, Business or equivalent
- Relevant professional experience in a customer relations/client servicing role, preferably in technical customer service/sales or material management in the field of aviation maintenance, repair and overhaul (MRO) or similar technical services
- Excellent spoken and written English
- High degree of intercultural competency and strong understanding of Asian cultures
- Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
- Possess a strong character with the distinction to develop and drive business and customer relationships forwards
- Able to travel to Germany and extensively within Asia
* Company will not provide relocation assistance* CV/Resume required
Company
About Lufthansa Technik Component Services Asia Pacific Ltd.
Lufthansa Technik Component Services Asia Pacific Ltd. (LTAP) was established in 2016 as the regional headquarter for Lufthansa Technik’s component business in Asia. LTAP serves airlines and other customers in the region and provides component asset management and MRO services. As a regional HQ, LTAP coordinates employees in several countries in the region working for multiple companies. The focus in Hong Kong is on Regional Management, Strategy Product Sales, Customer Service, and Supply Chain Functions.
www.lufthansa-technik.de
