Tasks
The Key Account Manager is responsible for:
- Serve as the contractual manager for large customer accounts, particularly for the Open Loop product
- Assume financial responsibility for assigned accounts, managing profit and loss
- Oversee cost control, analysis, and reporting of existing contracts, implementing performance-improvement strategies
- Negotiate contract amendments in collaboration with the Sales team
- Initiate and drive improvements in products and processes
- Ensure growth in customer-related revenue and contribution margins
- Build and maintain strong customer relationships, fostering customer loyalty through systematic actions
- Identify upselling opportunities with existing customers and prepare the necessary acquisition and technical documentation for negotiations
* Participate in other duties as assigned
Requirements
The ideal Key Account Manager should meet the following requirements:
- University or technical college degree in Engineering or Business Administration
- 5-7 years of total work experience
- Relevant professional experience in a customer relations / client servicing role, preferably in technical customer service/sales, maintenance of aircraft or material management
- Excellent spoken and written English
- Working experience on SAP applications added advantage
- Strong understanding of spanet dynamics, including competitors, potential clientele, and their requirements
- Must have experience in dealing with customers, vendors or external service providers
- Excellent communication & presentation skills
- Self-confident and responsive appearance / contact behavior
- Strong self-initiative and creativity
- Ability to handle stress
- Must possess a legal work permit in India
* CV/Resume required
Company
About Lufthansa Technik Services India Pvt Ltd.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft fleets. We are an internationally-licensed maintenance, production and development company. With its six business units (Maintenance, Overhaul, Component Services, Engine Services, Landing Gear Services, and VIP Services and Innovation) the Lufthansa Technik Group offers its approximate 800 customers worldwide, a complete range of services round about aircraft technology.
